SLA
48-hour
Standard response + plan + start
White-label WordPress deadline desk for agencies
Stop missing
WordPress launch dates.
WP Backstop is the execution backstop for agencies under deadline pressure. One operator. One lane. Clear boundaries. Shipping momentum.
Capacity
One lane
One active task at a time
Plans
$5k / $8k
Monthly backstop retainers
Coverage: Mon-Fri, 9am-5pm ET
Async only. No phone.
No redesigns.
Elementor and WPBakery work is declined by default. If accepted, it is billed at 2x and requires explicit written approval.
Rules of engagement
Hard boundaries create reliable delivery.
Operator rules
- One active task per agency at any time
- Scope is execution and reliability, not redesign
- All communication is async and written
- Every deploy ships with changelog and rollback context
Boundary rules
- No phone support and no standing call cadence
- No concurrent lanes across multiple active asks
- No open-ended "make it better" redesign work
- Elementor and WPBakery work is declined by default. If accepted, it is billed at 2x and requires explicit written approval.
Reliability Protocol
Controlled delivery under pressure.
Every deployment follows the same safeguards.
Staging-first
Backups before deploy
Least-privilege access
Changelog per deploy
Rollback plan ready
Recent outcomes (anonymized)
Metric outcomes from deadline-risk engagements.
- [Launch recovery]Launch delay risked a 10-day miss; after isolating checkout blockers and sequencing patch releases, ship date was recovered in 6 business days.
- [Lead flow]Lead loss from form delivery was 17%; after SMTP reroute, DNS correction, and plugin conflict removal, failures dropped below 2%.
- [Deploy reliability]Rollback incidents were 3 in one month; enforcing staging-first gates and changelog discipline reduced incidents to 0 over the next 60 days.
- [Inherited code]A 21-item inherited defect queue blocked launch confidence; impact-based triage and single-lane execution closed the queue in 4 weeks.
Pricing
Clear plans, strict boundaries, delivery-first execution.
Agency Backstop
Most chosen$5,000/mo
- 48 business-hour SLA (response + plan + start)
- Coverage: Mon-Fri, 9am-5pm ET
- One active task at a time
- Async only. No phone.
- White-label support across client sites
Priority Backstop
$8,000/mo
- 24 business-hour SLA (response + plan + start)
- Coverage: Mon-Fri, 9am-5pm ET
- One active task at a time
- Async only. No phone.
- Includes one Incident Token per month
Elementor and WPBakery work is declined by default. If accepted, it is billed at 2x and requires explicit written approval.
After-hours and weekend token add-ons
Availability-based only. Not a 24/7 on-call service.
After-hours Incident Token
Weekdays after 5pm ET, if available. Triage + first fix attempt + incident note.
$1,000
Weekend Incident Token
Sat/Sun pre-agreed window, if available. Same scope as above.
$2,500
FAQ
What counts as a task? ⌄
One discrete delivery outcome at a time. Larger scopes get split into a sequential queue.
Do you take calls? ⌄
No. Communication is async only. No phone support.
Do you handle redesigns? ⌄
No redesigns. This service is for implementation, stabilization, and deadline recovery.
What about Elementor/WPBakery requests? ⌄
Elementor and WPBakery work is declined by default. If accepted, it is billed at 2x and requires explicit written approval.
Is this emergency 24/7 support? ⌄
No. Core coverage is Mon-Fri, 9am-5pm ET. After-hours/weekend support is availability-based via tokens.
Structured intake
Send the deadline. Get a fast yes/no.
This generates a prefilled email in your client. No external form services.
Fit requirements
- Agency-side delivery need
- One active task lane
- Async communication only
- No redesign scope